Effective from: November 19, 2025
Next Review: November 19, 2026
Read our policy below to understand your rights and responsibilities as an InsureKlick user.
InsureKlick Solutions Private Limited (“InsureKlick”, “we”, “us”, or “our”), including its affiliates, is committed to respecting your privacy and complying with applicable data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
This Privacy Policy (“Policy”) describes how we collect, use, store, and protect your personal data. “Personal data” means information relating to an identified or identifiable individual, including sensitive personal data such as health records.
If you do not agree with this Policy, please do not use our products, services, or provide InsureKlick with your personal data.
We collect personal data and other information when you use or register on our platform (including our website www.insureklick.com and mobile application), or interact with us.
When you register or activate services, we collect information such as your device type, network details, ABHA number (if linked), and unique user identifiers.
When you use our services, our servers automatically create records of your visit (IP address, device ID, browser, time of access, pages visited, referral source, and similar data).
When creating an account, scheduling consultations, uploading prescriptions, or seeking care coordination, we may collect:
We retain details of your consultations, diagnostics, pharmacy orders, or other services used through InsureKlick, including payment information, invoices, and communication logs.
Some features (e.g., hospital discovery, in-person doctor navigation) use location-based services via GPS, Wi-Fi, or Bluetooth. We use this data only to provide relevant services and not to personally identify you without consent.
To enable you to upload prescriptions, lab reports, or identification proofs, we request access to your device camera or gallery. These files are encrypted and accessible only to authorized doctors and you.
If you connect third-party health apps or devices (e.g., fitness trackers), we may collect data such as steps, calories, heart rate, and sleep metrics to enhance wellness features. This data is collected only with your explicit consent and can be withdrawn anytime in your account settings.
We may receive data from verified partners such as hospitals, diagnostics, or payment providers. All such transfers comply with applicable data laws and are used solely for providing you services.
We use your personal data for the following purposes:
We process your personal data based on:
You may withdraw your consent at any time by writing to contact@insureklick.com, though this may limit certain services.
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Health and transaction data are retained securely and anonymized when no longer needed.
We do not sell or rent your personal data. We may share limited information in the following cases:
All partners are bound by contractual confidentiality and data protection obligations.
Your data may be processed or stored on secure cloud infrastructure (e.g., AWS) located outside India. We ensure that such transfers comply with Indian data protection requirements and that appropriate safeguards are in place.
We employ technical, administrative, and physical safeguards to protect your information, including encryption, firewalls, and restricted access.
While we take all reasonable precautions, no system is completely secure. By using our services, you acknowledge the inherent risks of data transmission over the internet.
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors without parental consent.
InsureKlick uses cookies and similar technologies for functionality, analytics, and personalization.
You can manage cookies through your browser settings, but disabling them may impact some features.
Under Indian law, you have the right to:
You can exercise these rights by writing to contact@insureklick.com.
In compliance with the Information Technology Act, 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, InsureKlick has appointed a Grievance Officer to address concerns.
Attention: Grievance Officer
Email: contact@insureklick.com
Address: D-9, Ground Floor, Sector-3, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301
Complaints will be acknowledged within 24 hours and resolved within 15 working days.
InsureKlick may update this Policy periodically. Any material changes will be notified on our website home page for at least 30 days before becoming effective. We encourage you to review this Policy regularly.
InsureKlick Solutions Private Limited
www.insureklick.com
Empowering Bharat with Seamless Healthcare Access
